Make Better BPO Sourcing Decisions.
Being unsure if you’re considering the right BPO suppliers. Wondering whether you’re asking the right questions to make the right choice in the RFP or selection process. Not positioning yourself for success as you transition services. If any of these sound familiar, you’ve come to the right place.
BPO Sourcing Advisory Services
LB Ventures specializes in providing customized solutions for clients seeking active support to:
- Identify BPO suppliers who match your specific needs
- Design and executing an RFP process that asks the right questions
- Communicate with suppliers and facilitating necessary steps and deliverables to make the process run smoothly
- Provide insights as to supplier differentiation and how to make smart buying decisions
Supplier and Solution Assessment
In a world of hundreds of BPO provider options, similar solutions, and tired messaging, how do you decide on what’s best for you? LB Ventures can help guide you on:
- What Processes are More Readily Outsourceable
- Onshore/Offshore/Nearshore Location Options
- In-Site or Home Agent Solutions
- Employee or Contractor Models
- Transition Best Practices
“John and I have successfully partnered on significant and strategic sourcing efforts for many years. In my roles of CX Partner, Business Advisor, Business Owner and Board Member, it is imperative that my recommendations and solutions execute as envisioned. Not often do you find competence, capability, credibility and performance in business relationships. That is what this relationship is for me personally and professionally…Trust. We will continue to solve the most large scale and complex CX issues facing our partners together.”
–Scott Keller | Business Owner, CX Executive and Strategist, M&A Strategist, Entrepreneur, Investor, Sustainable Philanthropist
Experience and Wisdom
Over 35 years of BPO industry experience and over $1 Billion in annualized BPO engagement revenues facilitated.
Experiences include both supplier side and buyer side roles, so we fully understand the needs and frame of mind from both sides of the table.
We've Got You Covered
Expertise across a wide variety of industries including Business Services, eCommerce, Energy, Entertainment, Financial Services, Government, Healthcare, Insurance, Media, Technology, Telecommunications/Internet, and Travel and Hospitality
However and Wherever You Want To Be
Experience sourcing across 26 countries and 6 continents.
Hundreds of Projects Successfully Sourced Ranging from 5 FTE to 5,000+ FTE